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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

No, you can shop at almeskalarabi.com without creating an account. We actually have two options so you can checkout as either a Guest or a Member. However, by creating an account you would get the following benefits:

Review your order history, Save your favorite products and organize them into your wishlist, Save your address to make it a lot easier to shop in the future.

Go to Login and sign into your ACCOUNT using your email address and password. Click ‘Account Information’ and update, remembering to ‘Save Changes’. For security purposes, we may request further information to verify your identity.

Please go to Login, and then click on ‘Forgot your password’. Enter your registered email id and then get a new password through an email. For security purposes, we may request further information to verify your identity.

We will send an order acknowledgement email within 24 hours. Please Contact Us with your order details if you do not RECEIVE this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.

For queries about out of STOCK items, please Contact Us.

Customer Service is unable to cancel or make changes to an order once it has been shipped. Your order will be processed and a confirmation email sent on shipping. On delivery, if any items are unsuitable and meet the Return Conditions, please follow the instructions in Returning your Purchase.

Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details see our Privacy Statement.

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